We Take the Lead. We Make the Call. You Get the Sale.
A human on the phone — not an AI agent. Your campaign up and running in 48 hours with a dedicated number for your business.
30+
Years exp.
48h
Campaign live
$0
Lock-in
Human
Not an AI
M–F 8am–6pm
Calling hours
Three things you need to know
01
Not AI. Not offshore. One Australian.
A real human voice representing your business. Every call.
02
Live in 48 hours. No lock-in.
Brief us Monday. We're calling your prospects Tuesday.
03
We Take the Call. You Close the Deal.
Qualified appointments in your calendar. You walk in ready.
Our commitment
“We do not chase call volume. We protect your brand, your relationships and your data. No blitzing. No burning your list. Done right, or not at all.”
Two ways to work with us
Day Rate
One day, no commitment. Test us on your list before deciding anything.
$1,200/day
100% upfront · cancel any time
Monthly Retainer SAVE 20%+
Consistent calling every month. Build a machine, not a spike.
from $950/mo
Our guarantee
“Don't like us? Fire us. No notice. No fee. No hard feelings.”
Written into every client agreement. Not just a slogan.
ROI Calculator
What could a campaign return for your business?
Recruitment Agency
4 appts in 2 weeks
Finance Brokerage
3 clients in 30 days
Real Estate Agency
6 appraisals in week 1
No client too small. Every campaign matters.
If you have a phone number, you need a system — for inbound and outbound. The tennis coach and the corporate sales team get the same call, the same voice, the same professionalism.
Sales Desk — Outbound Calling · Sydney · Australia
Sales Desk
We Take the Lead. We Make the Call. You Get the Sale.
An Australian talking to your Australian prospects. Not AI. Not a foreign call centre. One senior operator with 30+ years experience. Your brand. Your number. Your script - approved before we dial one number.
📞
Outbound Calling Campaigns
Cold outreach, warm lead follow-up, appointment setting and pipeline reactivation. Professional. Measured. Australian. 35–40 dials per session, every call logged.
📅
Appointment Setting
Qualified meetings booked into your calendar. Decision makers who agreed to meet - not just people who picked up the phone. You are briefed before every meeting.
♻️
Database Reactivation
Call the leads that went cold. Lapsed clients, old pipeline, contacts who downloaded but never converted. Most have simply been waiting for someone to call.
🎯
Lead Follow-Up
Warm leads sitting in your CRM untouched. Nobody following up. We call them before they go to a competitor. Speed to response is the difference between winning and losing.
What actually happens on a call
No blitzing. No burning your list. This is how a professional operator works.
0:00
The opener - 15 seconds
Your name. Your business. One clear reason for the call. No scripts that sound like scripts. Conversational. Confident. Australian.
0:30
Qualification - 2 minutes
Is this the right person? Is there a genuine need? Are they worth your time? We find out before we book anything into your calendar.
2:30
The ask - one clear call to action
A specific date and time. Not "are you interested" - an actual meeting. If they say no, we find out why and log it. If they say yes, it goes straight into your calendar.
Same day
Call log delivered that evening
Every call outcome recorded. Interested, not now, wrong person, no answer, left voicemail. You know exactly where your list stands. No black boxes.
What to expect - honestly
We do not promise a number. Anyone who does is lying. What we do promise is a professional process and full transparency.
Typical day
35–40
Dials per session. Quality over volume - no auto-diallers, no blitzing.
Warm list
8–15%
Typical conversation rate on a warm database - people who know your brand.
Cold list
3–6%
Typical conversation rate on a cold list. Industry, offer and timing all affect this.
Honest caveat: Results depend on your list quality, your offer and your market. A weak offer with a cold list will perform poorly regardless of who makes the calls. We will tell you this before we start - not after you have paid.
What you need to bring
✓
A contact list. Excel, CSV, CRM export - whatever you have. We check it against the DNCR before we call a single number.
✓
A clear offer. What are we offering the prospect? A meeting, a demo, a quote? The clearer the ask, the better the result.
✓
20 minutes for a discovery call. That is all we need to brief ourselves and write the script.
✗
You do not need a script. We write it. You approve it.
✗
You do not need a phone system. We provide a dedicated local DID number under your business name.
✗
You do not need to lock in. Start with one day. Decide after you see the log.
Every Call Recorded. Every Call Logged.
Transparency is built into every campaign. Not an afterthought.
🎙
Call Recordings
Every call recorded for quality and compliance. Disclosed at the start of each call. Available to you on request. Retained for 90 days.
📋
Same-Evening Transcripts
Full call log delivered the same evening. Every outcome recorded — interested, not now, wrong person, callback requested. No black boxes. Full visibility.
✅
DNCR Compliant
Every list screened against the Australian Do Not Call Register before a single number is dialled. Compliance is not optional — it is standard on every campaign.
Day rate $1,200 excl. GST · Live in 48 hours · No lock-in
Support Desk — Inbound Handling · Your Brand · Your Number
Support Desk
We Take the Call. You Keep the Client.
Inbound call handling under your brand. Your number. Your greeting. Every caller hears a professional Australian voice - not a voicemail, not an IVR menu, not a chatbot. A person.
🎧
Inbound Call Handling
Answer every call in your business name. Customer enquiries, bookings, complaints - handled professionally. Your caller never knows it's not your office.
🔄
Overflow Support
Your team is flat out. Calls are going to voicemail. We handle the overflow - every call answered, every message passed on, no missed opportunities.
🌙
After-Hours Cover
Your business does not stop at 5pm. Neither do your customers. Cover the hours your team cannot - and be the business that actually picks up.
❤️
Retention Calls
Clients threatening to leave. Complaints escalating. A calm, experienced Australian voice on the phone saves relationships that an email or a chatbot never would.
Help Desk
SMB Specialist
For small and medium businesses that need a professional human managing client relationships from day one. Onboarding done right. Retention handled personally. Not a ticket system. Not a bot. A voice.
🚀
Client Onboarding
New client signed. Now what? We call them. Welcome them. Walk them through what happens next. A human voice in the first 48 hours turns a transaction into a relationship.
🔒
Client Retention
Clients go quiet before they leave. We call them before they do. Check-in calls, satisfaction calls, renewal conversations — handled personally. You keep the client. We make the call.
The Help Desk difference: AI can answer a FAQ. It cannot save a client relationship. When a client is about to leave, they need to hear a calm, professional, Australian voice — not a chatbot. Day rate $1,200. No lock-in.
How every inbound call is handled
A consistent, professional process - every call, every time. Your caller never experiences anything less than your best.
📋
Briefed on your business
Before we answer a single call, we learn your products, your common enquiry types, your pricing, your team, your tone. We answer questions that your own staff would answer.
🗣️
Answered in your name
"Good morning, [Your Business], this is [Name] speaking." Your caller hears your brand. Your number shows on caller ID. No third-party branding. No call centre hold music.
📝
Message or resolution
If we can resolve it, we do. If it needs to go to your team, we take a full message - name, number, issue, urgency - and pass it on immediately. Nothing falls through the cracks.
🔒
Escalation handled properly
Upset caller? Complaint that needs a manager? We de-escalate, take the full picture, and hand it to your team with context - not a cold transfer to an angry customer.
Who uses a Support Desk
You do not need to be a large business to need a professional voice on the phone. You just need to care about what your customers experience.
🏥
Healthcare & Allied Health
Clinics that miss calls lose bookings permanently. A human on the phone books the appointment where a voicemail does not.
🏗️
Trades & Construction
On the tools all day. Can't answer calls. Every missed call is a missed quote. We answer, qualify and message you the hot leads at end of day.
💻
Software & SaaS
Trial users who call have high intent. A real person answering converts them. An IVR or a bot does not.
🏢
Any business with a complaint backlog
Unresolved complaints become public reviews. A calm, experienced voice on the first call stops 80% of them from escalating further.
The real cost of a missed call
Scenario
What happens
Cost
Call goes to voicemail
60% of callers don't leave a message
Lost lead
IVR / phone menu
67% of callers hang up in frustration
Lost customer
Offshore call centre
Accent friction - caller asks for "someone local"
Brand damage
Support Desk answers
Professional. Local. In your name.
Call handled ✓
Every Call Recorded. Every Call Logged.
Transparency is built into every campaign. Not an afterthought.
🎙
Call Recordings
Every call recorded for quality and compliance. Disclosed at the start of each call. Available to you on request. Retained for 90 days.
📋
Same-Evening Transcripts
Full call log delivered the same evening. Every outcome recorded — interested, not now, wrong person, callback requested. No black boxes. Full visibility.
✅
DNCR Compliant
Every list screened against the Australian Do Not Call Register before a single number is dialled. Compliance is not optional — it is standard on every campaign.
Setup in 48 hours · Your brand · Your number · No lock-in
Pricing — Simple. No Surprises.
Simple pricing. No surprises.
Start with a day. Stay for the campaign. Every option includes a dedicated DID number and a script you approve before we dial one number.
No minimum commitment. No minimum size. If you have a phone number and a list, we can start within 48 hours.
Yes, a human costs more than a bot. That's the point.
AI is getting cheaper. Humans are getting rarer. A real Australian voice that reads the room, handles objections and protects your brand is not getting cheaper — it's getting more valuable.
No minimum size. If you have a phone number and a list, we can start within 48 hours.
All prices exclude GST · Bank transfer or credit card · No lock-in on day rate · Weekend rate $1,500/day
Day Rate
$1,200
per calling day · no lock-in
Less than the cost of a day of your time not prospecting.
✓ Professional Australian operator
✓ Script written & approved
✓ Dedicated DID number +$150/mth
✓ Call log same evening
✓ Start within 48 hours
MOST POPULAR
4-Week Pilot
POA
quoted after 15-min call
✓ Everything in Day Rate
✓ 4 weeks of calling
✓ Daily summary reports
✓ Weekly performance review
✓ Performance commitment
Long-Term Programme
POA
10-week+ campaigns
✓ Everything in 4-Week Pilot
✓ Full CRM management
✓ DB reactivation included
✓ Dedicated number retained
✓ Ongoing commitment
What does this actually cost?
Option
Sales Support Desk
Offshore Centre
AI / Automated
In-house SDR
Per day / equivalent
$1,200
$400–600
$200–800
$1,000+
Setup time
48 hours
3–6 weeks
Variable
3–6 months
Lock-in contract
None
3–12 months
Varies
Permanent
Australian voice
✓
✗
✗
✓
DNCR compliant
✓
Often not
✗
Varies
Retainer Programs
Call consistently every month. Better rate. Guaranteed days. Predictable pipeline.
Starter
$950/mo
1 day/month · Save $250/mo
✓ DID number included ✓ Quarterly script refresh ✓ Monthly review call ✓ Unused day rolls over
MOST POPULAR
Growth
$1,800/mo
2 days/month · Save $600/mo
✓ DID number included ✓ Quarterly script refresh ✓ Monthly review call ✓ Unused day rolls over
Scale
$2,600/mo
3 days/month · Save $1,000/mo
✓ DID number included ✓ Quarterly script refresh ✓ Fortnightly review ✓ 2 unused days roll over
One professional Australian. Not a centre. Not a script. Not a bot.
Compare us to the alternatives.
Feature
Sales Support Desk
Offshore Centre
AI Bot
DIY
Australian voice
✓
✗
✗
Maybe
Your brand & number
✓
Sometimes
✗
✓
Live in 48 hours
✓
✗
Varies
✗
No lock-in, no setup fee
✓
✗
Varies
✓
Transcripts same evening
✓
Rarely
Sometimes
✗
DNCR compliant
✓
Often not
✗
Varies
Senior operator 30+ years
✓
✗
✗
✗
Your Data Is Safe With Us
We hold your client contact data to the same standard you do. Here is exactly how we handle it.
🔒
Contact Lists
Your contact list is used solely for your campaign. It is never shared, never sold, never used for our own prospecting. Deleted within 30 days of campaign completion — confirmed in writing.
📋
DNCR Compliant
Every list is screened against the Australian Do Not Call Register before we dial a single number. We operate under the Do Not Call Register Act 2006 (Cth) on every campaign.
🎙️
Call Recording
All calls are recorded for quality and compliance. Disclosure is stated at the start of every call. Recordings are retained for 90 days then deleted. You have access to recordings on request.
🛡️
Privacy Act Compliant
We operate under the Australian Privacy Act 1988 and the Australian Privacy Principles. Full privacy policy available on this site. Questions answered directly — email or call.
Infrastructure-grade security · No data ever sold or shared · Australian Privacy Act 1988 compliant · DNCR screened every campaign
You spend thousands running an event. The ROI lives in the follow-up call - made within 48 hours while the room is still warm. We make that call.
📣
Pre-Event Invites
Personal outreach to your target list before the event. Not an email blast - a real phone call. Confirmation, qualification, anticipation. Better attendance, better room.
⚡
Post-Event Follow-Up
The 48-hour window after your event is the most valuable calling time you will ever have. Attendees are warm, engaged and expecting contact. We call them before that window closes.
🔁
No-Show Rescue
Registered but didn't attend? They still expressed intent. A personal call - "we missed you, here's what happened, can we send you the recording?" - converts more than you'd expect.
🤝
Exhibitor Lead Follow-Up
You scanned 80 badges. Now what? Those leads go cold in 72 hours. We call them all, qualify the hot ones, and book the meetings before your competitors do.
Why 48 hours is everything
This is not a figure of speech. There is real data behind it.
48h
Peak recall window after an event. They remember you, your stand, your presentation.
72h
After 72 hours, conversion rates drop sharply. After a week, most leads have moved on or been called by someone else.
7 days
The average time most businesses take to follow up. By then the lead is cold, the moment has passed, and the event investment is wasted.
The problem: Most event follow-up calls happen a week later, by a sales rep who wasn't at the event, reading from a list of badge scans. The attendee doesn't remember them. The moment is gone.
How it works
Before
Brief us 48 hours before your event
Send us your attendee list, your event summary, and what a good outcome looks like - a meeting, a demo, a quote. We write the script. You approve it.
Day of
Event runs. You focus on the room.
We are ready to start calling the moment your event ends. No briefing lag. No ramp-up time. We go immediately.
Within 48h
Every attendee called. Every no-show contacted.
Appointments booked into your calendar. No-shows offered the recording and a follow-up. Same-evening log of every call outcome.
Pricing
Standard Rate
$1,200/day
Pre-event invites · planned follow-up campaigns
✓ Script written & approved before calling
✓ Full attendee list worked
✓ Same-evening call log
✓ Appointments into your calendar
PRIORITY RATE
Same-Day Turnaround
$1,500/day
Same-day or next-day start - campaigns beginning within 24 hours
✓ Priority scheduling - calling starts within hours
✓ Calling begins within hours of your event
✓ Maximum use of the 48-hour window
✓ Everything in the standard rate included
Emergency rate note: To activate the $1,500/day priority rate, Brief us before your event ends to guarantee availability. A 25% premium on the standard day rate.
Case Study · Events & Seminars
B2B SaaS · Melbourne · Industry Conference
Problem: Previous offshore call centre for post-event follow-up. Attendance dropped. Delegates complained about accent and script. Brand taking damage.
+60%
Attendance
11
Post-event demos
7/14
No-shows rebooked
“A genuine Australian voice changed everything. Attendance went up, post-event calls converted, and no one complained about the caller.”
Brief us 48 hours before your event · Priority same-day rate available · 100% upfront
How it works
From brief to booked. In 48 hours.
One phone call to us. Then we make the calls for you. No AI. No offshore team. One senior Australian operator under your brand.
01
Discovery call — 20 minutes
We learn your business, your ideal client, and what a qualified appointment looks like.
Day 1
02
Script written — you approve every word
Opener, objection handlers, qualification and close. You approve it before we dial.
Day 1–2
03
Dedicated number goes live
A local number in your business name. Your brand on caller ID. Every call recorded.
48 hours
04
Calls start — daily log every evening
35–40 dials per session. Appointments booked into your calendar. Daily summary each evening.
Ongoing
05
You show up and close
The prospect is expecting you. We brief you. Walk in ready.
You win
“Four qualified appointments in the first two weeks. Decision makers who actually agreed to a meeting.”
Recruitment Agency — Sydney
What Our Clients Say
Real problems. Real results.
Australian businesses that trusted a human on the phone.
Campaign-by-campaign works. But the businesses that build real pipeline are calling consistently, every month, without thinking about it. A retainer locks in your days, locks in your rate, and keeps your pipeline moving.
📅
Your days are guaranteed
No scrambling to book. No availability gaps. Your calling days are locked in the calendar at the start of each month. You brief us, we call. Every month, without fail.
📈
Pipeline compounds over time
One campaign fills a pipeline. Monthly calling builds a machine. Prospects who weren’t ready in March are ready in June. Consistent presence wins over consistent absence.
💰
Better rate, predictable cost
Retainer clients get a reduced rate in exchange for commitment. You know your monthly cost. We know our monthly workload. Both sides plan better.
🔄
Script evolves with your business
Quarterly script refresh included. As your offer changes, your market shifts, or your feedback reveals patterns, we update the script. No extra charge.
Monthly Retainer
3-month minimum · DID number included · 30-day notice to pause or cancel
Starter
$950/mo
Save $250/month vs day rate
✓ 1 calling day per month
Less than a day of your time not prospecting.
✓ DID number included
✓ Script refresh every 3 months
✓ Monthly performance review
✓ Priority scheduling
✓ Unused day rolls to next month
3-month min · 30-day notice to cancel
MOST POPULAR
Growth
$1,800/mo
Save $600/month vs day rate
✓ 2 calling days per month
✓ DID number included
✓ Script refresh every 3 months
✓ Monthly performance review
✓ Priority scheduling
✓ Unused day rolls to next month
3-month min · 30-day notice to cancel
Scale
$2,600/mo
Save $1,000/month vs day rate
✓ 3 calling days per month
✓ DID number included
✓ Script refresh every 3 months
✓ Fortnightly performance review
✓ Priority scheduling
✓ Up to 2 unused days roll over
3-month min · 30-day notice to cancel
Annual Program
Pay quarterly or annually · 2 months free vs monthly retainer · Lock in your rate for 12 months
Program
Days/month
Monthly retainer
Annual rate
Annual total
You save
Starter Annual
1 day
$950/mo
$792/mo
$9,500/yr
Save $1,900
Growth Annual
2 days
$1,800/mo
$1,500/mo
$18,000/yr
Save $3,600
Scale Annual
3 days
$2,600/mo
$2,167/mo
$26,000/yr
Save $5,200
All prices excl. GST · Annual program billed quarterly (÷4) or annually (full year upfront) · No mid-year cancellations on annual program
How a retainer month works
Wk 1
Invoice issued · You confirm your list and any updates · Calling days confirmed in calendar · Script reviewed if quarterly refresh is due
Wk 2–3
Calling days run · Daily call logs delivered same evening · Appointments booked into your calendar · Hot leads flagged same day
Wk 4
Monthly performance review · What worked, what didn’t, what’s changing next month · List refreshed · Next month’s days locked in
Rollover policy
Unused days roll over to the following month - once. If you don’t use a rolled day in the next month, it expires. No stockpiling - this keeps the retainer active and valuable.
Pause policy
Need to pause? 30 days notice. You can pause for up to 2 months per year on the monthly retainer. Annual program can pause once per year for up to 4 weeks.
Day rate vs Retainer - the real comparison
Factor
Day Rate
Monthly Retainer
Annual Program
Rate per day
$1,200
$950–$867
$792–$722
DID number
+$150/mo
Included
Included
Days guaranteed
Book each time
Locked monthly
Locked annually
Script refresh
Ad hoc
Quarterly included
Quarterly included
Performance review
—
Monthly
Monthly
Rate locked
Current rate
3 months
12 months
Minimum commitment
1 day
3 months
12 months
Best for
Testing / events
Consistent pipeline
Serious BD commitment
All retainers start with a 15-minute call · No lock-in until you sign · Start within 48 hours of agreement
ROI Calculator — Model Your Campaign Return
What's your campaign worth?
Click a benchmark below, then adjust sliders to model your return.
Real campaign benchmarks — click to load
Your Numbers
2 days
1 day = ~35–40 dials
$5,000
What a new client is worth to you
30%
% of booked appointments you close
Warm = 8–15% conversation rate
Projected Return
Projected Revenue
--
Ready to build your pipeline?
Campaign live in 48 hours · $1,200/day · No lock-in
Projections based on industry averages. Warm: 8–15% · Cold: 3–6% · Appt rate: ~25% · Results vary by industry and offer.
The Front Desk Report — Straight talk from Sales Support Desk
The Front Desk Report
Straight talk. No fluff.
Practical insights on outbound calling, B2B sales and growing your pipeline. Written by the people who make the calls.
May 2026
4 min read
Pricing
How Much Does Outbound Calling Cost in Australia? An Honest Breakdown.
If you've searched for outbound calling services in Australia, you've probably found vague pricing, offshore packages and AI solutions that don't answer the question you actually asked. So here's an honest answer — four options, real costs, no spin.
Offshore
$400–800
per day
AI Dialler
$200–800
per month
In-House SDR
$280–420
per day
SSD
$1,200
per day
With read-aloud
May 2026
4 min read
Events
Why Your Event Follow-Up Needs to Happen in 48 Hours.
You spent weeks planning the event. Eighty people showed up. The room was warm. And then your team followed up ten days later by email. Most of those leads are gone. Here’s why the 48-hour window is real — and how to use it.
Peak recall
48h
Drop off
72h
Average follow-up
7 days
May 2026
5 min read
Sales
What to Include in an Outbound Sales Script — And What to Leave Out.
Most outbound sales scripts fail before the prospect has said a word. Not because the offer is wrong. Because the opener sounds like a script. Here’s what actually works, what to cut, and why the 15-second rule changes everything.
“Hi [Name], Richard calling from Sales Support Desk. We make outbound sales calls for businesses in Sydney — I wanted to reach out and see if BD calling is something you’re currently doing in-house. Do you have two minutes?”
📝
More reports coming
How to qualify a prospect in 60 seconds · The real cost of a missed call · Why your database is your most valuable asset
Privacy Policy — Sales Support Desk
Privacy Policy
Last updated: May 2026 · Sales Support Desk · ABN 44 513 811 524 · Sydney NSW Australia
1. Who we are
Sales Support Desk (ABN 44 513 811 524) is an Australian B2B phone operator based in Sydney, NSW. We operate under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
When you submit a campaign brief or contact us through this website, we collect:
Your name and business name
Your phone number and email address
Information about your campaign goals and industry
Cookies used to remember your preferences on this site
3. How we use your information
We use the information you provide solely to:
Contact you about your campaign enquiry
Deliver calling services you have engaged us to perform
Send you campaign reports and call logs related to your campaign
We do not use your information for marketing purposes, sell it to third parties, or share it with anyone outside of what is required to deliver your campaign.
4. Contact lists and third-party data
If you engage us to make calls on your behalf, you may provide us with a contact list. We treat all contact data as confidential. We:
Screen every list against the Australian Do Not Call Register (DNCR) before calling
Use the list solely for your campaign
Delete the list within 30 days of campaign completion unless you request otherwise
Never use your client data for our own prospecting
5. Call recording
All calls made on behalf of clients are recorded for quality and compliance purposes. Recordings are retained for 90 days and then deleted. Access to recordings is limited to Sales Support Desk and the client whose campaign the calls relate to.
6. Cookies
This website uses a single cookie to remember whether you have dismissed the cookie notice. We do not use tracking cookies, advertising cookies, or third-party analytics cookies. You can disable cookies in your browser settings at any time.
7. Third-party services
This website uses the following third-party services:
Google Fonts - typography. Google may log font requests. See Google’s privacy policy.
Web3Forms - form submissions. Your brief data is transmitted to Web3Forms to deliver email notifications. See web3forms.com/privacy.
Setmore - appointment booking. If you use the booking link, Setmore’s privacy policy applies.
8. Access and correction
You have the right to request access to any personal information we hold about you, and to request correction of any inaccurate information. Contact us at email@salessupportdesk.com.au and we will respond within 30 days.
9. Complaints
If you have a complaint about how we handle your personal information, contact us first. If we cannot resolve it, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Changes to this policy
We may update this policy from time to time. The current version is always available at this URL. We will not retroactively reduce your privacy protections without notice.
